Shipping & Returns
Shipping Policy
We work with La Poste France for all of our postage for now. You will receive a tracking number with your order that you can follow through the website of La poste France. We ship all our orders in compostable bags. Once the package is in the hands of the courrier we are not responsible for any delay or damage.
Please allow some of your orders to take up to 14 - 20 days to complete. We are still growing so we are still working on a made to order basis.
Return & Exchange Policy
We accept returns and exchanges on all items that are marked as "ready to ship" and if they have been unworn and unwashed merchandise within 14 days of delivery of your order. All order that are made to order cannot be returned unless they arrived damaged.
All sales are final after 14 days of delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Please note if you are eligible for a refund and paid via PayPal you will have 5% removal fee due to charges and taxes being removed on our end.
Item(s) are to be sent back to:
OLIVE + BLUE
30 bis rue Victor Hugo
77810 Thomery
France
Your return/exchange will be processed as soon as possible, refunds will take a few days to process.
Please fill out this FORM with your return.
Email us at oliveblueparis@gmail.om for any further questions.